1. Items must be received within 30 days from the delivered date for refund to cc.
2. Items can be exchanged within 45 days from the delivered date.
3. Items must be received unused; not in damaged or worn condition.
4. For Shoes, original box in condition shipped must be returned along with item.
5. Tights, Lingerie, socks, swimsuits, pajamas, bodysuits, jewelry, beauty items,
sunglasses, accessories are not accepted for return.
6. Bedding Sets may be returned in 14 days with Return Request submitted within 7 days from date of delivery. After that, bedding is accepted for return, minus original shipping costs (if free shipping is indicated, $30 is deducted from return for cost of shipping) in the form of a STORE GIFT CERTIFICATE ONLY!
7. Flash Sale, Final Sale & Items Discounted More Than 40% are not accepted for return.
8. In general, you will be refunded, minus your original shipping charge,
within 7 business days of receipt by our Return Center.
You will not get a full refund for your return if it was detected or has obvious damages,
so please be sure all the items are in good condition before you send them back.
Step 2: Print your shipping label.
If you've selected 'Store Credit' it's free!
If you selected 'Refund,' we'll deduct $7.95 from your refund amount to cover the shipping/processing fees.
If you select 'Exchange' we'll deduct $5.00 from your refund amount to cover shipping.
Step 3: Pack it up. Place your item(s) and the order invoice in a securely sealed shipping package.
If you misplaced your invoice, simply go to My Account, click on Order History, select the order number, and print it out.
Step 4: Send it off. Affix your printed shipping label to your package.
For US Postal Service:
- Take your package to a US Post Office or hand it to your mailman.
- Find locations here.
Please allow 5 to 7 business days for package transit, plus an additional 3 days for processing after arrival at our center.
We'll email you once we process your return or exchange.
If you choose to pay for your own shipping instead we strongly encourage you to insure your package.
Please be aware that we cannot take responsibility for any lost packages which are not shipped with our label.
2. Return Address
Return address is: Gretta GoGo Returns Center, 26 Johnson Hts, Meriden, CT 06451