Orders postmarked within 10 days of the delivery date get FREE RETURN SHIPPING!


United States

Do you offer Free Return Shipping?
What is your Return & Exchange Policy?
  • We accept returns postmarked within 30 days of the delivery date.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • If you choose to be refunded in Lulus Online Credit, you will receive an additional $5 in Lulus Online Credit once your refund has been processed! This does not apply to late returns or orders that any online credit was applied to. Limited to one bonus credit per order.
  • Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
  • Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Jewelry and Sunglasses under $25 are returnable but not exchangeable.
  • Original shipping is non-refundable.
  • How do I make a return?
    How do I make an exchange?
    Do I have to pay for my new exchange now?
    How long do I have to make a return or exchange?
    Can I send back items from different orders?
    How do I get a Return Label?
    What if my package was refused or was undeliverable?
    Can I exchange more than once on an order?
    How long will it take to get my refund?