1. Items must be received within 15 days from the delivered date for refund to original form of payment.
**Store Credit in the form of a gift certificate will be issued for returns received after 15 and before 30 days.
2. Items can be exchanged within 45 days from the delivered date.
3. Items must be received unused; not in damaged or worn condition.
4. For Shoes, original box in condition shipped must be returned along with item.
5. Tights, Lingerie, socks, swimsuits, pajamas, bodysuits, jewelry, beauty items,
sunglasses, accessories are not accepted for return.
6. Bedding Sets may be returned in 15 days with Return Request submitted within 7 days from date of delivery. After that, bedding is accepted for return, minus original shipping costs (if free shipping is indicated, $30 is deducted from return for cost of shipping) in the form of a STORE GIFT CERTIFICATE ONLY!
7. Flash Sale, Final Sale & Items Discounted More Than 40% are not accepted for return.
8. In general, you will be refunded, minus your original shipping charge,
within 7 business days of receipt by our Return Center.
You will not get a full refund for your return if it was detected or has obvious damages,
so please be sure all the items are in good condition before you send them back.
For US Postal Service:
- Take your package to a US Post Office or hand it to your mailman.
- Find locations here.
Please allow 5 to 7 business days for package transit, plus an additional 3 days for processing after arrival at our center.
We'll email you once we process your return or exchange.
Please be aware that we cannot take responsibility for any lost packages which are not shipped with our label.
2. Return Address
Return address is: Gretta GoGo/GLAM Returns Center, 26 Johnson Hts, Meriden, CT 06451